Customer Experience Banker

Citizens Business Bank; Fontana (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Citizens Business Bank in Fontana, CA is seeking a friendly Service Representative to provide prompt banking service, process deposits and withdrawals, and assist customers with loan payments, money orders, and currency exchanges. You will also handle mail, transfers, and various reports while maintaining security and accuracy.

The role requires a high school diploma or GED and at least six months’ experience in a financial setting or cash handling with customer service.

Qualifications

• High school diploma or GED required.
• Minimum six months experience as a service representative in a financial institution.
• Or six months experience with cash handling and customer service.

Responsibilities

• Answer incoming calls and assist or direct callers.
• Greet customers in person or by phone and take messages.
• Process deposits, withdrawals, checks and payments.
• Input deposits, payments and address changes; handle transfers as needed.
• Ensure negotiable items are secure and comply with banking regulations.
• Cross-sell bank services and respond to customer questions.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High school diploma or GED

Job description

Citizens Business Bank in Fontana, CA is seeking a friendly Service Representative to provide prompt banking service, process deposits and withdrawals, and assist customers with loan payments, money orders, and currency exchanges. You will also handle mail, transfers, and various reports while maintaining security and accuracy.

The role requires a high school diploma or GED and at least six months’ experience in a financial setting or cash handling with customer service.