Customer Experience Specialist — Baby & Kids Retail

Carter's Inc.; Estero (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

30% discount

Tuition assistance

Career development

Flexible schedules

Job summary

Carter’s Inc. in Estero, FL is seeking a Sales Associate to be the first face of our brand for families. You’ll greet customers, introduce baby essentials, and help families prepare for new milestones with a welcoming, inclusive team.

This role supports omnichannel shopping, processes sales, and promotes our loyalty programs. Join a company that values growth, training, and development, offering a 30% employee discount and opportunities to advance within our retail family.

Qualifications

• Experience delivering friendly service in a fast-paced retail environment.
• Strong communication and problem-solving abilities.
• Ability to engage customers and explain product features clearly.
• Willingness to adapt to changing priorities and assist across teams.

Responsibilities

• Welcome customers and advise on product styles, features and benefits.
• Resolve issues promptly while managing several customers at once.
• Support omnichannel shopping experiences to ensure a positive visit.
• Process point-of-sale transactions accurately and efficiently.
• Assist with floor replenishment and shipments as needed.
• Explain promotions and loyalty programs to drive sales.
• Maintain a safe, clean, and welcoming store environment.

Skills

Customer service

Communication

Multitasking

Job description

Carter’s Inc. in Estero, FL is seeking a Sales Associate to be the first face of our brand for families. You’ll greet customers, introduce baby essentials, and help families prepare for new milestones with a welcoming, inclusive team.

This role supports omnichannel shopping, processes sales, and promotes our loyalty programs. Join a company that values growth, training, and development, offering a 30% employee discount and opportunities to advance within our retail family.