Customer Experience Associate – Baby & Kids Retail

Carter's Inc.; Millcreek Township (PA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Employee discount

Career development

Job summary

Carter’s Inc. is seeking a Sales Associate to be the first face of the brand, assisting families with baby essentials and school prep. You will warmly greet customers, explain product features, and guide them through promotions and the loyalty program in a fast-paced retail setting.

The role emphasizes friendly customer interactions, accuracy at checkout, and maintaining a clean, organized store. Availability including weekends and holidays may be required.

Qualifications

• A positive and solutions-oriented mindset.
• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Skills

Customer service

Communication skills

Multi-tasking

Positive mindset

Job description

Carter’s Inc. is seeking a Sales Associate to be the first face of the brand, assisting families with baby essentials and school prep. You will warmly greet customers, explain product features, and guide them through promotions and the loyalty program in a fast-paced retail setting.

The role emphasizes friendly customer interactions, accuracy at checkout, and maintaining a clean, organized store. Availability including weekends and holidays may be required.