Customer Experience Specialist - Auto Auction

Norwalkautoauction; Norwalk (CA); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

401K

Health & Wellness Program

Community involvement

Company paid vacation and holidays

Job summary

Norwalk Auto Auction in Norwalk, CA is seeking motivated individuals to join a fast-paced dealership team. You will greet customers, handle inquiries, and support multiple departments to ensure smooth operations and a high level of customer satisfaction.

We value professional appearance, strong communication, teamwork, and a proactive, self-motivated attitude. Training and opportunities to grow are provided in a safety-conscious environment where every interaction reflects our commitment to

Qualifications

• Professional appearance and work ethic.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsibilities

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Job description

Norwalk Auto Auction in Norwalk, CA is seeking motivated individuals to join a fast-paced dealership team. You will greet customers, handle inquiries, and support multiple departments to ensure smooth operations and a high level of customer satisfaction.

We value professional appearance, strong communication, teamwork, and a proactive, self-motivated attitude. Training and opportunities to grow are provided in a safety-conscious environment where every interaction reflects our commitment to