Customer Experience Specialist – Adhesives Tech (SAP/Salesforce)

Henkel; Madison Heights (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k matching

Family Support

Career Growth

Job summary

Henkel's Adhesive Technologies unit is seeking a customer service professional to own order-to-cash processes, manage customer interactions, and build strong relationships that enhance satisfaction.

You will use SAP and Salesforce, collaborate with cross-functional teams, and contribute to securing growth while maintaining quality and timely service. A high school diploma is required; a bachelor's degree is preferred in Michigan.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience building customer relationships with a customer-centric mindset.
• Ability to work independently in a fast-paced environment.
• Strong collaboration within cross-functional teams.

Responsibilities

• Own customer-facing activities and act as single point of contact for customers.
• Run order-to-cash and customer service management, focusing on interactions.
• Build relationships by handling inquiries, collecting feedback, and identifying opportunities.
• Provide quality service and support retention or new business through interactions.
• Collaborate with internal partners and align priorities with supply chain capabilities.
• Monitor performance using KPIs and reports to improve efficiency and outcomes.

Skills

Customer centric mindset

Cross-functional collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

Henkel's Adhesive Technologies unit is seeking a customer service professional to own order-to-cash processes, manage customer interactions, and build strong relationships that enhance satisfaction.

You will use SAP and Salesforce, collaborate with cross-functional teams, and contribute to securing growth while maintaining quality and timely service. A high school diploma is required; a bachelor's degree is preferred in Michigan.