Specialist CSX

Henkel; Madison Heights (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k matching

Family Support

Career Growth

Job summary

Henkel's Adhesive Technologies unit is seeking a customer service professional to own order-to-cash processes, manage customer interactions, and build strong relationships that enhance satisfaction.

You will use SAP and Salesforce, collaborate with cross-functional teams, and contribute to securing growth while maintaining quality and timely service. A high school diploma is required; a bachelor's degree is preferred in Michigan.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience building customer relationships with a customer-centric mindset.
• Ability to work independently in a fast-paced environment.
• Strong collaboration within cross-functional teams.

Responsibilities

• Own customer-facing activities and act as single point of contact for customers.
• Run order-to-cash and customer service management, focusing on interactions.
• Build relationships by handling inquiries, collecting feedback, and identifying opportunities.
• Provide quality service and support retention or new business through interactions.
• Collaborate with internal partners and align priorities with supply chain capabilities.
• Monitor performance using KPIs and reports to improve efficiency and outcomes.

Skills

Customer centric mindset

Cross-functional collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What You´ll Do

• Accountable for customer facing activities/customer experience, acting as single point of contact for the customer, adopting customer centric mindset.
• Run order to cash and customer service management, focusing mainly on customer interaction related activities (in/outbound.)
• Build customer relationships by supporting inquiries; Collect feedback & identify opportunities to drive customer satisfaction.
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
• Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. supply chain capabilities.
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
• Ensure business continuity and enhance efficiencies. Utilize customer service systems and tools (SAP & Salesforce) to drive efficiencies and provide relevant feedback to contribute to improvements.

What makes you a good fit

• Experienced in SAP and Salesforce.
• High school diploma required; bachelor's degree preferred.
• Ability to build strong relationships using a customer centric mindset.
• Detail oriented and the ability to work independently in a fast-paced environment.
• Strong collaboration within cross functional teams

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $55,000.00 and $65,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.