UFP Retail Solutions Customer Service Representative

UFP Industries, Inc.; Wisconsin; On-site; USD 34,000 - 42,000; Full time

Job summary

UFP Retail Solutions in Prairie Du Chien, Wisconsin, is seeking a Customer Service Representative to support brands, products and programs. You will assist customers with pre-purchase, in-purchase and post-purchase inquiries, delivering a high level and consistent experience while working under general supervision.

The role emphasizes effective communication via phone, email and CRM, accurate order processing, record-keeping, and collaboration with colleagues.

Qualifications

• Minimum of high school graduate.
• 1–3 years of experience in customer service or related field preferred.
• Proficiency in CRM platforms and Microsoft Office applications.

Responsibilities

• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Responds promptly to customer inquiries via multiple channels.
• Processes orders, forms, applications, and requests accurately in the CRM.
• Keeps records of customer interactions, transactions, comments and complaints.
• Communicates and coordinates with colleagues as necessary to resolve issues.
• Provides feedback on the efficiency of the customer service process.

Skills

Customer service

CRM software

Microsoft Office

Communication

Time management

Education

High school diploma

Tools

CRM software

Excel

Outlook

Job description

## UFP Retail Solutions Customer Service RepresentativeApplylocations: Prairie Du Chien, WItime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 23, 2026 (16 days left to apply)job requisition id: R21936**Job Summary**The Customer Service Representative is responsible for providing support for the brands, products and programs within UFP Retail Solutions. They interact with customers through various communication methods to assist with pre-purchase, in-purchase, and post-purchase inquiries. In addition, they are expected to provide a high level and consistent customer experience to new and existing customers. This individual works under general supervision but a certain degree of creativity and latitude is required. They will rely on pre-established guidelines to perform the functions of the job**Principle Duties and Responsibilities*** Maintains a positive, empathetic, and professional attitude toward customers at all times* Responds promptly to customer inquiries* Communicates with customers through various channels* Respond to a high volume of incoming calls* Acknowledges and resolves customer complaints* Knows our brands, products and systems well to answer questions quickly and efficiently* Processes orders, forms, applications, and requests* Keeps records of customer interactions, transactions, comments, and complaints through CRM platform* Communicates and coordinates with colleagues as necessary* Provides feedback on the efficiency of the customer service process* Ensures customer satisfaction and provide professional customer support* Attends various product trainings, as needed* Prepares various reports and correspondence as required* Time-management and organizations skills* Performs other duties as required.**Qualifications*****Knowledge Required**** Minimum of high school graduate* 1-3 years of experience in customer service or related field is preferred* Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)* Working knowledge of various office equipment (computer terminal, scanner, etc.)***Skills and abilities**** Proficiency in the use of the English language in reading, writing and speaking* Proficiency in the use of business math* Ability to successfully communicate with all organizational levels* Ability to communicate clearly via phone and email with co-workers and management* Ability to organize and prioritize workload and manage time* Ability to work hours mandated by management* Ability to pass a drug test***Conduct**** Highly motivated and enthusiastic* Good communication and interpersonal skills* Strong organization skills and detail oriented* Be a team player and support the Company’s goals.* Conducts in a professional manner.**Working Conditions**Requires being consistently available during normal working business hours, sitting/standing at a desk for extended periods of time. Occasional weekends required.