Customer Experience Specialist

Trend, Inc.; Vancouver (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Catered lunch

Coffee & snacks

Free parking

Career growth

Job summary

True Finance in the United States seeks a Customer Service Specialist in the Vancouver area to deliver exceptional support and resolve issues promptly. You will collaborate with sales, marketing, and product teams to ensure timely solutions and high customer satisfaction.

Key responsibilities include developing service policies, handling escalations, monitoring KPIs, analyzing feedback for product improvements, and presenting performance reports to senior management.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and manage customer expectations.
• Proficiency in customer service software (e.g., CRM systems) and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to analyze data and generate actionable insights.
• A customer-centric mindset with a passion for delivering outstanding service.
• Occasionally, we may require flexible hours, including weekends, to monitor customer service activities.

Responsibilities

• Develop and implement customer service policies and standards to improve service quality and customer satisfaction.
• Handle escalations and resolve complex issues in a timely and effective manner.
• Monitor customer service metrics and KPIs, identifying trends and areas for improvement.
• Collaborate with other departments, such as sales, marketing, and product development, to address customer needs and enhance the overall customer experience.
• Analyze customer feedback and provide insights to improve products, services, and processes.
• Adhere to company policies, procedures, and ethical standards.
• Prepare and present reports on customer service performance to senior management.

Skills

Excellent communication

Interpersonal skills

CRM software proficiency

MS Office

Problem-solving

Data analysis

Customer-centric

Flexible hours

Tools

CRM software

Microsoft Office

Job description

True Finance in the United States seeks a Customer Service Specialist in the Vancouver area to deliver exceptional support and resolve issues promptly. You will collaborate with sales, marketing, and product teams to ensure timely solutions and high customer satisfaction.

Key responsibilities include developing service policies, handling escalations, monitoring KPIs, analyzing feedback for product improvements, and presenting performance reports to senior management.