Customer Experience Specialist - Lending Support & Resolution

Wisetack; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Wisetack in the United States is seeking a customer support specialist to deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.

You will navigate consumer lending with care, follow compliance requirements, and partner cross-functionally to resolve issues, owning customer outcomes from first contact through resolution and sharing insights with product and engineering teams.

Responsibilities

• Deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.
• Navigate consumer lending with care, following compliance requirements and partnering cross-functionally to resolve issues.
• Own customer outcomes from first contact through resolution, documenting interactions and sharing insights with product and engineering teams.

Job description

Wisetack in the United States is seeking a customer support specialist to deliver exceptional borrower support by phone and other channels, helping customers navigate applications, payments, and account questions.

You will navigate consumer lending with care, follow compliance requirements, and partner cross-functionally to resolve issues, owning customer outcomes from first contact through resolution and sharing insights with product and engineering teams.