Customer Experience Specialist

Lulu and Georgia; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Lulu and Georgia in Los Angeles, CA is seeking a full-time CX Specialist to join our growing team. You will engage with customers via email, chat, and phone, resolve product and order inquiries, and help keep shopping experiences seamless.

You should bring a background in customer service or sales, experience with Zendesk or similar systems, excellent written and verbal communication, a customer-first mindset, and the ability to work varied hours Sunday-Thursday or Tuesday-Saturday.

Qualifications

• Background in customer service or sales.
• Experience with Zendesk or comparable customer service system (preferred).
• Excellent verbal and written skills with strong attention to detail.
• A customer-first mentality.
• Availability for varied hours from Sunday - Thursday or Tuesday- Saturday (holidays may be required).

Responsibilities

• Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries
• Assist with customer orders, shipping issues, and returns processing
• Be a brand expert and knowledgeable about all products
• Be a solutions minded advocate when faced with complicated situations
• Communicate with our warehouse and shipping partners to resolve outstanding issues
• Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Skills

Customer service

Communication skills

Sales experience

Tools

Zendesk

Job description

Lulu and Georgia offers elevated essentials and coveted statement pieces for an inspired home. Launched in 2012 and based in Los Angeles, California, the e-commerce home décor company focuses on designing and thoughtfully curating the best in interior design and making it accessible.

Lulu and Georgia is looking for a full-time enthusiastic and hard-working CX Specialist to join our growing team. You will work in a fun and fast-paced environment where multitasking and problem solving are key. In this role, you’ll work closely with our customers and vendors as part of a small cross-functional team. This position requires high-level communication via email and chat. This is a great role for someone who is interested in interior design, eCommerce, operations, and sales.

Responsibilities:

• Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries
• Assist with customer orders, shipping issues, and returns processing
• Be a brand expert and knowledgeable about all products
• Be a solutions minded advocate when faced with complicated situations
• Communicate with our warehouse and shipping partners to resolve outstanding issues
• Analyze customer feedback and coordinate with management to continuously improve the shopping experience

Requirements:

• Background in customer service or sales
• Experience working with Zendesk or a comparable customer service system (preferred)
• Excellent verbal and written skills with strong attention to details
• A customer-first mentality
• Availability for varied hours from Sunday - Thursday or Tuesday- Saturday (holidays may be required)