Customer Experience Specialist

Socket.dev; Town of Florida (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401(k) matching

Paid time off

Job summary

John C. Cassidy Air Conditioning & Plumbing is seeking a Customer Experience Specialist to be the first point of contact for residential and commercial customers. You will manage scheduling, provide pricing information, handle inquiries, and drive inbound/outbound sales while maintaining exceptional service.

The role emphasizes accuracy, professional communication, and CRM record-keeping in a fast-paced home services environment.

Qualifications

• Customer service or call center experience preferred
• HVAC or home services experience is a plus (training provided)
• Proven Inbound and outbound Sales Skills
• Strong communication and multitasking skills
• Comfortable with phones, computers, and scheduling software
• Reliable, punctual, and customer-focused

Responsibilities

• Answer inbound/outbound calls, texts, and emails from customers
• Schedule HVAC service, maintenance, and installation appointments
• Coordinate scheduling details with technicians and dispatch
• Provide accurate information regarding services, pricing, and availability
• Handle customer questions and concerns with professionalism
• Conduct post-service follow-ups to ensure customer satisfaction
• Maintain accurate records in CRM and scheduling systems
• Process payments and invoices as needed
• Focus on customer lifecycle and experience
• Apply strong sales acumen to convert inbound leads and drive outbound sales calls
• Achieve established monthly sales targets

Skills

Customer service

Call center

Sales skills

Scheduling/coordination

Communication

Multitasking

Phone skills

Tools

CRM software

Scheduling software

Phone systems

Job description

Overview:

We are seeking a Customer Experience Specialist to deliver exceptional service to our residential and commercial customers. This role is the first point of contact for our customers and plays a key role in scheduling, communication, and overall customer satisfaction.

The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced home services environment.

What We Offer:

• Competitive salary based on experience
• Year-round work
• Full benefits package including health, vision, dental
• 401(k) matching
• Paid time off and holidays
• Supportive work environment

$18.00-$20.00 per hour

What You’ll Do:

• Answer inbound/outbound calls, texts, and emails from customers
• Schedule HVAC service, maintenance, and installation appointments
• Coordinate scheduling details with technicians and dispatch
• Provide accurate information regarding services, pricing, and availability
• Handle customer questions and concerns with professionalism
• Conduct post-service follow-ups to ensure customer satisfaction
• Maintain accurate records in CRM and scheduling systems
• Process payments and invoices as needed
• Focus on customer lifecycle and experience
• Apply strong sales acumen to convert inbound leads and drive outbound sales calls
• Achieve established monthly sales targets

What you’ll Bring:

• Customer service or call center experience preferred
• HVAC or home services experience is a plus (training provided)
• Proven Inbound and outbound Sales Skills
• Strong communication and multitasking skills
• Comfortable with phones, computers, and scheduling software
• Reliable, punctual, and customer-focused

Working at John C. Cassidy Air Conditioning & Plumbing:

Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer:

John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Requirements

What you’ll Bring:

• Customer service or call center experience preferred
• HVAC or home services experience is a plus (training provided)
• Proven Inbound and outbound Sales Skills
• Strong communication and multitasking skills
• Comfortable with phones, computers, and scheduling software
• Reliable, punctual, and customer-focused