Client Care Specialist

Kedia Corporation; Spokane (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global services company is seeking a Customer Service Representative in Spokane Valley, WA. The role involves providing information to customers, resolving complaints, and maintaining records of interactions. Candidates should have strong communication skills, a service-oriented mindset, and the ability to work in a fast-paced environment. This position offers an opportunity to innovate within the business services field, applying cutting-edge techniques and fostering customer satisfaction.

Qualifications

• Active listener capable of fully engaging with customers.
• Strong verbal communication skills for effective information conveyance.
• Ability to provide quality customer service and identify customer needs.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve service or billing complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global services company is seeking a Customer Service Representative in Spokane Valley, WA. The role involves providing information to customers, resolving complaints, and maintaining records of interactions. Candidates should have strong communication skills, a service-oriented mindset, and the ability to work in a fast-paced environment. This position offers an opportunity to innovate within the business services field, applying cutting-edge techniques and fostering customer satisfaction.