Customer Experience Specialist

James Martin Vanities; South Bend (IN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Employee discounts

Job summary

James Martin Vanities is seeking a Customer Service Representative to assist customers with pre/post-sale questions, basic installations, and problem resolutions. You will manage calls, emails, and web chats, guide customers, and follow up promptly while coordinating with other departments.

The role emphasizes one-touch resolutions, timely responses, and professionalism in a fast-paced environment. A commitment to high-quality service and integrity is essential.

Qualifications

• 2+ years of meaningful work experience preferred.
• Strong written and verbal communication across levels.
• Able to identify business issues quickly and adapt priorities.

Responsibilities

• One Touch Resolutions: resolve with few interactions.
• Handle calls, emails, and web chats from customers.
• Guide and assist customers per guidelines.
• Respond to emails within 24 hours.
• Process warranty orders and RMAs as needed.
• Capture inbound sales when appropriate.
• Maintain professionalism and follow company policies.

Skills

Strong communication

Time management

Detail oriented

Integrity

Professionalism

Leadership

Tools

Microsoft Office 365

Teams

Outlook

Job description

James Martin Vanities is seeking a Customer Service Representative to assist customers with pre/post-sale questions, basic installations, and problem resolutions. You will manage calls, emails, and web chats, guide customers, and follow up promptly while coordinating with other departments.

The role emphasizes one-touch resolutions, timely responses, and professionalism in a fast-paced environment. A commitment to high-quality service and integrity is essential.