Customer Experience Specialist

InterChange Group, Inc.; Mount Crawford (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Classic D LLC in Mt. Crawford, VA is hiring a Customer Service Representative to be the first point of contact for customers, handling orders, questions and issues with professionalism and care.

You will collaborate across departments to ensure accurate order entry, timely resolutions, and a positive customer experience. A friendly, detail-oriented mindset and strong communication are essential in this role.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is preferred but not required.
• Excellent written and verbal communication skills.
• Proficiency with computers and Microsoft Office.
• Ability to multi-task with high attention to detail and strong organization.
• Friendly, approachable, and helpful demeanor.

Responsibilities

• Provide excellent service to customers by promptly addressing inquiries, resolving issues, and offering solutions to meet their needs.
• Acts as liaison between our customers and the business. Assists with orders, account questions, product questions and other queries
• Build and maintain strong customer relationships by demonstrating attentiveness, active listening and a willingness to assist.
• Places and schedules customer orders and collaborates with internal teams to ensure smooth communication and resolution of customer concerns.
• Stay informed about company products, services and policies to offer accurate and helpful information
• Identify opportunities to enhance customer experiences and share feedback with the team

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Microsoft Office

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Classic D LLC in Mt. Crawford, VA is hiring a Customer Service Representative to be the first point of contact for customers, handling orders, questions and issues with professionalism and care.

You will collaborate across departments to ensure accurate order entry, timely resolutions, and a positive customer experience. A friendly, detail-oriented mindset and strong communication are essential in this role.