Customer Experience Specialist

DLRdmv®; Roswell (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Job summary

DLRdmv in Roswell, GA is seeking a Customer Experience Specialist to manage out-of-state title and registration applications for dealer clients, ensuring accuracy and compliance with state rules.

The role requires knowledge of titling regulations across all states, strong writing and communication skills, and the ability to work independently within a growing, highly customer-focused team.

Qualifications

• High School Diploma or equivalent required.
• Experience in out-of-state titling service preferred.
• Excellent writing and communication skills.
• Attention to detail and confidentiality.
• Ability to work independently and as part of a team.

Responsibilities

• Examine documents for accuracy.
• Communicate clearly with field and department teams.
• Support other team members as a subject matter expert.
• Make corrections and track documents.
• Report habitual errors to manager.
• Work diligently to meet personal and team goals.

Skills

Writing skills

Communication skills

Attention to detail

Ability to work independently

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Systems

Job description

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

Job Overview

The Customer Experience Specialist plays an integral role in the success of DLRdmv and our DLR50 software product. This person will execute out of state title and registration applications that have been submitted by our automobile dealership clients to ensure everything is accurate and meets the applicable state requirements. A successful candidate in this role will have vast knowledge of vehicle titling regulations in all 50 states. This position will report to the DLR50 Customer Experience Manager.

Responsibilities and Duties

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications

• A minimum of a High School Diploma or equivalent is required.
• Experience working for an out of state titling service highly preferred.
• Quality writing and communication skills.
• Attention to detail.
• Ability to work independently.
• Ability to maintain high level of confidentiality.
• Knowledge of Microsoft Systems.
• Team Player.

DLRdmvoffers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmvis an EEO Employer. Wesincerely appreciateyour interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.