Customer Experience & Merchandising Clerk

Kroger; Portland (OR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Employee discounts

Growth opportunities

Job summary

Kroger in Portland, OR is seeking a dedicated associate to deliver outstanding customer service in a busy grocery environment. You will help maintain a safe, clean store and support the department manager in achieving sales goals.

Knowledge of products, ability to answer questions, stocking, labeling and assisting customers are essential. This role emphasizes the Kroger Customer 1st approach and teamwork to ensure a positive shopping experience.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math; counting, addition, and subtraction.
• Second language: speaking, reading and/or writing.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM and Home specials.
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need.
• Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Basic math

Second language

Job description

Kroger in Portland, OR is seeking a dedicated associate to deliver outstanding customer service in a busy grocery environment. You will help maintain a safe, clean store and support the department manager in achieving sales goals.

Knowledge of products, ability to answer questions, stocking, labeling and assisting customers are essential. This role emphasizes the Kroger Customer 1st approach and teamwork to ensure a positive shopping experience.