Customer Experience Specialist

City Kia; Orlando, Northern (FL, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) Match

Health, Dental & Vision Insurance

Paid Time Off

Career Growth Opportunities

Competitive Pay

Job summary

City Kia in Orlando, FL is seeking a Customer Experience Specialist to join our Customer Experience Team. If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service, we want to meet you.

Join a fast-growing dealership that values customer experience and team culture. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.

Qualifications

• 3+ years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Professional, organized, and team-oriented.
• Bilingual is a plus.

Responsibilities

• Follow up with customers by phone, text, and email
• Assist with CSI surveys and customer satisfaction
• Resolve customer concerns professionally
• Maintain accurate CRM notes and communication
• Work closely with sales and service teams
• Create a positive VIP customer experience

Skills

Customer service

Communication

Problem solving

Team orientation

Job description

Customer Experience Specialist (CSI)

City KIA – Orlando, FL

is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team.

If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply.

Responsibilities

• Follow up with customers by phone, text, and email
• Assist with CSI surveys and customer satisfaction
• Resolve customer concerns professionally
• Maintain accurate CRM notes and communication
• Work closely with sales and service teams
• Create a positive VIP customer experience

Qualifications

• 3+ years of customer service experience preferred
• Strong communication and problem-solving skills
• Professional, organized, and team-oriented
• Bilingual is a plus

Benefits

• Competitive Pay
• 401(k) Match
• Health, Dental & Vision Insurance
• Paid Time Off
• Career Growth Opportunities

Join a fast-growing dealership that values customer experience and team culture.