Customer Experience Specialist — Auto Dealership

Lexus-of-Winter-Par; Winter Park (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Lexus of Winter Park in Florida seeks a CSI/Customer Service Representative to help uphold our dealership’s Customer Service Index by delivering top-tier satisfaction across sales, service, and administrative teams. You will handle inquiries, guide customers through processes, and work with multiple departments to resolve issues with empathy and professionalism.

You will follow up with customers within 48 hours, participate in CSI initiatives, and support service and sales staff to boost loyalty

Qualifications

• Excellent communication skills, both verbal and written, with customers face-to-face, over the phone, or by other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to interact well with others and be a positive influence on employee morale.

Responsibilities

• Ensure satisfaction to customers and increase loyalty.
• Deal with customer complaints empathically and professionally.
• Assist with answering inquiries and route to the appropriate contact or department.
• Serve as a liaison between the dealership and customers and represent the dealership publicly.
• Follow up with sales and warranty customers within 48 hours to ensure satisfaction.
• Introduce customers to service and parts personnel and explain shop hours and location.

Skills

Excellent communication

Customer service orientation

Team collaboration

Problem solving

Empathy

Education

High school diploma or equivalent

Job description

Lexus of Winter Park in Florida seeks a CSI/Customer Service Representative to help uphold our dealership’s Customer Service Index by delivering top-tier satisfaction across sales, service, and administrative teams. You will handle inquiries, guide customers through processes, and work with multiple departments to resolve issues with empathy and professionalism.

You will follow up with customers within 48 hours, participate in CSI initiatives, and support service and sales staff to boost loyalty