Customer Experience Specialist - Delivery & Support

Raymour & Flanigan Furniture and Mattresses; Norwalk (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan in Norwalk, CT is seeking a Customer Service Representative. You will play a key role in scheduling deliveries, processing payments, and addressing customer questions with a friendly, professional approach.

Starting pay is $19–$21 per hour. This role offers opportunities to work with a supportive team in a dynamic retail environment, with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• Provide genuine, friendly, personable and professional service.
• Effective communication and organizational skills.
• Excellent listening skills and the ability to multi-task.
• Proactively resolve escalated customer issues.
• Support sales and operations teams to advocate for customers.
• Retail schedule flexibility including days, nights, weekends, holidays, events.

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase.
• You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.
• You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem resolution

Flexibility

Job description

Raymour & Flanigan in Norwalk, CT is seeking a Customer Service Representative. You will play a key role in scheduling deliveries, processing payments, and addressing customer questions with a friendly, professional approach.

Starting pay is $19–$21 per hour. This role offers opportunities to work with a supportive team in a dynamic retail environment, with comprehensive benefits including health insurance and a 401(k) plan.