Customer Service Representative

HireHive; New York, Northern (NY, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

62ML in New York seeks a friendly, motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer journey. You will handle inquiries, recommend products, support follow-ups, and help retain customers.

A strong communicator with a positive attitude will thrive in our collaborative, mentorship-focused environment with ongoing training.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Responsibilities

• Answer questions regarding products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and recurring questions to appropriate team members.
• Support customer engagement and promotional activities.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Active listening

Organizational skills

Adaptability

Education

High school diploma or equivalent

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for individuals who enjoy working with people, solving problems, and developing strong communication and relationship-building skills.

Responsibilities

• Answer questions regarding products, services, and company offerings.

• Recommend appropriate products or services based on customer needs.

• Address routine customer questions and concerns.

• Support customer follow-ups and relationship-building activities.

• Communicate promotional information clearly and professionally.

• Assist with customer satisfaction and retention initiatives.

• Maintain accurate records of customer interactions and follow-up activities.

• Communicate customer feedback and recurring questions to appropriate team members.

• Support customer engagement and promotional activities.

• Collaborate with team members to achieve customer service goals.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, professional, and customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Comfortable interacting with customers and the public.

• Reliable, adaptable, and self-motivated.

• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching