Customer Experience Specialist

Overhead Door Corporation; Mount Hope (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Overhead Door Corporation is seeking a Customer Service Representative in Mount Hope, Ohio, who will respond to customer inquiries and complaints about our products and services. This role requires strong communication and problem-solving skills, as well as experience in a customer service environment.

The successful candidate will assist upper management with daily operations, maintain accurate call logs, and ensure customer satisfaction through effective resolution of issues. A High School Diploma or equivalent is necessary for this role.

Qualifications

• Must have customer service experience.
• Exceptional telephone communication and problem solving skills required.
• High School Diploma or Equivalent necessary.

Responsibilities

• Respond to customer inquiries and complaints regarding products.
• Provide support for customer service representatives.
• Assist in delegating routine office work.

Skills

Customer Service Experience

Exceptional telephone communication

Problem solving skills

Basic computer skills

Education

High School Diploma or Equivalent

Tools

Excel

Word

Power Point

Lotus Notes

Job description

Overhead Door Corporation is seeking a Customer Service Representative in Mount Hope, Ohio, who will respond to customer inquiries and complaints about our products and services. This role requires strong communication and problem-solving skills, as well as experience in a customer service environment.

The successful candidate will assist upper management with daily operations, maintain accurate call logs, and ensure customer satisfaction through effective resolution of issues. A High School Diploma or equivalent is necessary for this role.