Tech Support Specialist, Doors & Installations

Overhead Door Corporation in; Lewistown (Mifflin County); On-site; USD 42,000 - 64,000; Full time

Job summary

Overhead Door Corporation is seeking an entry-level Technical Service Customer Care Representative I to provide basic product information, troubleshooting, and installation support for door systems and related equipment. You will work closely with experienced team members to develop product knowledge and customer-focused skills.

The role emphasizes technical documentation, reading schematics, and effective communication with customers and installers in a fast-paced environment.

Qualifications

• 0-2 years of work experience required.
• High school diploma or GED required; technical coursework is a plus.
• Willingness to learn and grow product lines and technical skills.
• Basic computer skills and CRM usage.
• Proficient with technical documentation and product specs.
• Ability to read schematics, installation diagrams, and wiring instructions.
• Strong communication and troubleshooting in high-pressure environments.
• Associate's degree preferred.
• 1-2 years of customer service or tech support experience, ideally in the door industry or related fields.

Responsibilities

• Provide technical support on product information, troubleshooting, and installation questions.
• Provide customer support through inbound and outbound calls and/or emails.
• Log customer interactions and issues into CRM accurately.
• Learn and interpret basic product manuals and installation guides.
• Provide troubleshooting for door systems, operators, sensors, and control panels.
• Guide installers and dealers through proper installation and setup procedures.
• Escalate and document recurring product issues for continuous improvement.
• Other duties may be assigned as needed by manager.
• Occasional off-hours support may be required during major installations or time-sensitive projects.

Skills

Effective communication

CRM usage

Reading schematics

Troubleshooting

Time management

Education

Associate's degree in engineering or equivalent technical training

Tools

CRM software

Field diagnostic tools

Multimeters

Lift equipment

Mobile field service software

Job description

Overhead Door Corporation is seeking an entry-level Technical Service Customer Care Representative I to provide basic product information, troubleshooting, and installation support for door systems and related equipment. You will work closely with experienced team members to develop product knowledge and customer-focused skills.

The role emphasizes technical documentation, reading schematics, and effective communication with customers and installers in a fast-paced environment.