Customer Service Representative II

Overhead Door Corporation in; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Overhead Door Corporation, based in Cincinnati, seeks a Customer Service Representative II (Finance) to assist service and installation teams with order processing and data entry. You will answer calls, route inquiries, and help dispatch while ensuring accurate documentation.

Ideal candidates hold a High School diploma or GED, have 1–3 years of related experience, and are proficient in Word and Excel. Strong math, reasoning, and language skills are required for success.

Qualifications

• High School Diploma or GED.
• 1–3 years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities

• The CSR supports the service and installation departments.
• Answers telephone and direct calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compare data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

Customer Service Representative II (Finance)

Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders.

Skills/Education:

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities:

• The CSR supports the service and installation departments.
• Answers telephone and direct calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compare data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.