Customer Experience Specialist

Insight Pest Solutions LLC; Morrisville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Insight Pest Solutions LLC is seeking a Customer Service Representative in Morrisville, NC. The role involves being a liaison between the company and customers, managing incoming calls, resolving issues, and ensuring customer satisfaction. Candidates should have a High School Diploma, pass a drug test and background check, and ideally have some customer service experience. This is a full-time position requiring exemplary attendance Monday-Friday with possible Saturday shifts.

Qualifications

• Must pass a drug test and background check.
• Customer service experience in a call center setting preferred.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate and complete information.
• Meet personal and team targets.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and maintain account information.

Skills

Typing

Data Entry Skills

Attention to Detail

Team Player with High Level of Dedication

Organizational Skills

Ability to Work Under Strict Deadlines

Performance Management

Confidentiality

Thoroughness

Problem Solving/Analysis

Technical Capacity

High Energy

Education

High School Diploma or Equivalent

Associate Degree

Job description

Insight Pest Solutions LLC is seeking a Customer Service Representative in Morrisville, NC. The role involves being a liaison between the company and customers, managing incoming calls, resolving issues, and ensuring customer satisfaction. Candidates should have a High School Diploma, pass a drug test and background check, and ideally have some customer service experience. This is a full-time position requiring exemplary attendance Monday-Friday with possible Saturday shifts.