Customer Experience Specialist

Bath & Body Works; Miami (FL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

Tuition assistance

Scholarships

Medical/Dental/Vision coverage

Job summary

Bath & Body Works is seeking a Sales Associate to be the face of the brand, helping customers find the best products and delivering exceptional experiences that boost store sales and create a high-energy environment.

You will engage customers, demonstrate product knowledge, enroll them in rewards, and ensure smooth checkout while maintaining store standards and safety. This role supports growth and learning as part of a dynamic team.

Qualifications

• Customer-first, retail mindset with a focus on service excellence.
• Track record of meeting or exceeding sales targets in a fast-paced environment.
• Strong verbal and written communication; responsive to feedback.
• Ability to de-escalate store and customer situations effectively.
• Must be available for varied shifts including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional in-store customer experiences with product knowledge and friendly service.
• Uncover customer needs and make personalized product recommendations.
• Drive rewards program enrollment and engagement at POS and on the floor.
• Provide efficient cash wrap experience and maintain neat, stocked registers area.
• Assist replenishment, visual standards, and floorset execution as needed.

Skills

Customer focus

Sales experience

Communication

De-escalation

Shift flexibility

Job description

Bath & Body Works is seeking a Sales Associate to be the face of the brand, helping customers find the best products and delivering exceptional experiences that boost store sales and create a high-energy environment.

You will engage customers, demonstrate product knowledge, enroll them in rewards, and ensure smooth checkout while maintaining store standards and safety. This role supports growth and learning as part of a dynamic team.