Customer Experience Specialist

CarMax Business Services; McKinney (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Benefits website

Job summary

CarMax is seeking a Customer Advisor in McKinney, TX to serve as the primary liaison between customers and technicians, ensuring transparent repair processes and exceptional service. The role supports a Fortune 100 Best Company to Work For, with opportunities for career growth in a fast-paced environment.

You will greet customers, manage service communications, create repair orders, and assist with approvals for ESP claims while maintaining accurate documentation and safety standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain records with intermediate computer skills.
• Collaborative mindset to work effectively across departments.
• Comfort with performing multiple tasks in a fast-paced setting.
• Ability to stand or walk for extended periods and work flexible shifts.
• Commitment to safety standards and PPE usage.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with incoming calls and provide timely updates on vehicle status.
• Create and process repair orders accurately and route to technicians.
• Review and finalize repair documentation before invoicing.
• Consult with customers on recommended repairs and ESP claims.
• Handle service payments and cash management with precision.
• Balance multiple priorities in a high-energy environment.

Skills

Customer service

Communication skills

Record keeping

Collaborative mindset

Multitasking

Flexibility (shifts)

Safety compliance

Computer skills

Tools

Computer skills

Job description

CarMax is seeking a Customer Advisor in McKinney, TX to serve as the primary liaison between customers and technicians, ensuring transparent repair processes and exceptional service. The role supports a Fortune 100 Best Company to Work For, with opportunities for career growth in a fast-paced environment.

You will greet customers, manage service communications, create repair orders, and assist with approvals for ESP claims while maintaining accurate documentation and safety standards.