Auto Service Customer Experience Advisor

CarMax Business Services; Los Angeles (CA); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Benefits portal

Job summary

CarMax Canoga Park is seeking a Customer Advisor to be the primary liaison between customers and our technicians, ensuring transparency and trust throughout the service and repair process. This fast-paced role supports delivering an iconic customer experience at a Fortune 100 Best Company to Work For.

You will greet service customers, manage communications, create repair orders, discuss repairs with customers, process payments, and uphold safety and EH&S standards.

Qualifications

• Exceptional communication and interpersonal skills, in person and over the phone.
• Strong customer service focus delivering iconic experiences.
• Ability to read, interpret, and maintain records with intermediate computer skills.
• Collaborative mindset to work across departments.
• Ability to multi-task in a fast-paced environment.
• Ability to stand or walk for extended periods and work flexible shifts including nights, weekends, and holidays.
• Commitment to safety standards and PPE use.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly.
• Manage service communications with calls and updates on vehicle status.
• Create and finalize repair orders accurately for technicians and invoicing.
• Consult with customers on repairs and ESP claims approvals.
• Handle service payments with precision.
• Balance priorities in a high-energy environment while resolving concerns.
• Follow EH&S requirements and keep a clean work area.

Skills

Communication

Customer Service

Documentation

Teamwork

Multitasking

Stamina

Safety Compliance

Job description

CarMax Canoga Park is seeking a Customer Advisor to be the primary liaison between customers and our technicians, ensuring transparency and trust throughout the service and repair process. This fast-paced role supports delivering an iconic customer experience at a Fortune 100 Best Company to Work For.

You will greet service customers, manage communications, create repair orders, discuss repairs with customers, process payments, and uphold safety and EH&S standards.