Customer Experience Specialist

Blarney Castle Oil Co.; Interlochen (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Blarney Castle Oil Co. in Interlochen, Michigan is seeking a customer-focused team member to service our deli and front counter. You will help maintain a welcoming environment, assist with food preparation, and handle cashier duties.

Responsibilities include processing transactions, following safety standards, and participating in promotions while ensuring compliance with company policies and state/federal regulations.

Qualifications

• High school diploma or GED is required; candidates with retail experience and a good work record will be considered.
• Good interpersonal skills are necessary to connect with customers and provide information accurately and courteously.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow directions from the assistant manager and store manager.
• Ability to monitor activity within the store and at gas pumps while handling multiple tasks accurately and courteously.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to perform responsibilities under stress with a calm demeanor during high-volume periods.

Responsibilities

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operate cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain inventory. Must be able to ascend and descend a five-foot step ladder safely.

Skills

Interpersonal skills

Cash handling

Mathematical ability

Reading procedures

Team player

Multi-tasking

Kitchen equipment operation

Stress management

Education

High School Diploma or GED

Tools

Microwave ovens

Job description

Blarney Castle Oil Co. in Interlochen, Michigan is seeking a customer-focused team member to service our deli and front counter. You will help maintain a welcoming environment, assist with food preparation, and handle cashier duties.

Responsibilities include processing transactions, following safety standards, and participating in promotions while ensuring compliance with company policies and state/federal regulations.