Customer Experience Specialist

RS Americas; Fort Worth (TX); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

RS Americas is seeking a Customer Service Representative in Fort Worth, TX, to deliver exceptional service by guiding orders and resolving issues that support the RS customer experience. The role emphasizes reducing complexity and enabling Sales to grow accounts.

Ideal candidates will have a high school diploma or GED with related experience, strong written and verbal communication, and a proven ability to work across teams with strong attention to detail.

Qualifications

• High school diploma or GED with 1–2 years related experience.
• Excellent customer service skills and a passion for helping customers.
• Ability to work cross-functionally and collaborate effectively.
• Strong written and verbal communication skills.
• High attention to detail and highly organized with multitasking ability.

Responsabilités

• Ensure orders are captured accurately and in line with our promise and quality standards.
• Resolve customer issues and coordinate with other departments to fix root causes.
• Provide quote information to customers based on system data.
• Pre-qualify customers and identify leads for growth potential.
• Provide backup support for customer calls from Sales offices.
• Maintain governance over customer accounts to ensure proper support.

Connaissances

Customer service

Communication (written)

Communication (verbal)

Attention to detail

Organized/multi-task

Cross-functional collaboration

Formation

High school diploma or GED

College diploma in related field

Description du poste

RS Americas is seeking a Customer Service Representative in Fort Worth, TX, to deliver exceptional service by guiding orders and resolving issues that support the RS customer experience. The role emphasizes reducing complexity and enabling Sales to grow accounts.

Ideal candidates will have a high school diploma or GED with related experience, strong written and verbal communication, and a proven ability to work across teams with strong attention to detail.