Customer Experience Specialist

Bass Pro Shops; Fort Mill (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Bass Pro Shops in Fort Mill, SC seeks a Customer Relations Associate to greet customers, handle merchandise with care, and provide information and directions. This role includes processing returns, selling licenses, and promoting store programs.

The successful candidate will maintain product knowledge, follow company policies, and ensure a legendary shopping experience for every customer, every time.

Qualifications

• High school diploma or equivalent required.
• Ability to calculate discounts and make change.
• Friendly, professional communication with customers and associates.
• Able to operate a computerized POS register system.

Responsibilities

• Greet customers promptly and provide directions.
• Assist customers with merchandise and transactions.
• Process refunds and exchanges with paperwork.
• Secure firearms brought into the store with trigger locks.
• Sell hunting and fishing licenses and promote programs.
• Maintain clean, stocked work area and follow policies.
• Identify customer needs and make product recommendations.

Skills

Customer service

Communication

Relationship building

Cash handling / POS

Education

High school diploma

Tools

Point of Sale system

Job description

Bass Pro Shops in Fort Mill, SC seeks a Customer Relations Associate to greet customers, handle merchandise with care, and provide information and directions. This role includes processing returns, selling licenses, and promoting store programs.

The successful candidate will maintain product knowledge, follow company policies, and ensure a legendary shopping experience for every customer, every time.