Customer Experience Specialist

Kedia Corporation; Everett (WA); On-site; USD 45,000 - 55,000; Full time

Job summary

A global services provider is looking for a skilled customer service representative to manage customer inquiries and resolve issues efficiently. Kedia Corporation emphasizes strong communication skills and knowledge of customer service processes. You will be responsible for maintaining accurate records and using various tools and software, including autodialers and CRM systems, to ensure customer satisfaction and effective problem resolution in a fast-paced environment.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to handle inquiries and resolve complaints effectively.
• Experience with contact center or customer support environments.

Responsibilities

• Confer with customers to provide information and resolve issues.
• Keep records of customer interactions and transactions.
• Determine charges for services and handle billing inquiries.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global services provider is looking for a skilled customer service representative to manage customer inquiries and resolve issues efficiently. Kedia Corporation emphasizes strong communication skills and knowledge of customer service processes. You will be responsible for maintaining accurate records and using various tools and software, including autodialers and CRM systems, to ensure customer satisfaction and effective problem resolution in a fast-paced environment.