Customer Experience Specialist

Exploreelginarea; Elgin (IL); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Plan

Holiday Pay

401(k) Retirement Savings Plan

Vision/Eyewear Plan

Life Insurance

Descripción de la vacante

Exploreelginarea is seeking an adaptable office professional to join our Elgin area team. In this full-time role, you will greet customers, route inquiries, and support daily operations with accuracy and a friendly approach.

You will handle scheduling, basic billing tasks, and filing, while upholding confidentiality and company policies. This position requires 1+ years in an office setting and excellent written and verbal communication skills.

Formación

• 1+ years experience in an office setting, multitasking in a fast-paced environment.

Responsabilidades

• Greet customers, visitors, and clients in a friendly and professional manner
• Answer incoming calls, direct inquiries, and route calls to the appropriate departments
• Assist customers with questions, concerns, and service requests
• Schedule appointments, meetings, or service requests as needed
• Process payments, receipts, or basic billing tasks depending on company needs
• Assist with filing, data entry, and other administrative tasks
• Ensure confidentiality and follow company policies and procedures

Conocimientos

Customer service

Communication

Multi-tasking

Descripción del empleo

Exploreelginarea is seeking an adaptable office professional to join our Elgin area team. In this full-time role, you will greet customers, route inquiries, and support daily operations with accuracy and a friendly approach.

You will handle scheduling, basic billing tasks, and filing, while upholding confidentiality and company policies. This position requires 1+ years in an office setting and excellent written and verbal communication skills.