Customer Experience Specialist

Express Employment Professionals - Cincinnati East; Dunwoody (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Express Atlanta Perimeter is seeking reliable Customer Service Representatives to join our team. The role emphasizes professionalism, attention to detail, and dependable performance in handling inquiries, orders, and shipments.

Responsibilities include processing orders, answering calls and emails, tracking shipments, and following up to ensure on-time delivery while representing the company professionally.

Qualifications

• Outgoing and friendly with superior verbal and written communication skills.
• Proven ability as a resourceful problem solver.
• Must be self-directed, detail oriented with the ability to handle multiple priorities.
• Ability to develop and maintain
• Requires at least 1-3 years’ experience in customer service
• Knowledge of Microsoft Office including Microsoft Outlook.
• Must have own transportation.

Responsibilities

• Process orders promptly and keep accurate records of all transactions.
• Answer and direct incoming calls. Respond to inquiries by phone, fax and email.
• Freight costs and direct incoming and outgoing shipments.
• Follow up on customer orders to make sure material is delivered as promised
• Represent company in a professional manner.
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products.
• Must be willing and able to balance customer’s needs with company’s interests.

Skills

Communication skills

Problem solving

Detail oriented

Microsoft Office

Transportation required

Tools

Microsoft Office

Job description

Express Atlanta Perimeter is seeking reliable Customer Service Representatives to join our team. The role emphasizes professionalism, attention to detail, and dependable performance in handling inquiries, orders, and shipments.

Responsibilities include processing orders, answering calls and emails, tracking shipments, and following up to ensure on-time delivery while representing the company professionally.