Customer Experience Specialist

Rumpke; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Paid vacation

Job summary

Rumpke is seeking a Customer Service Representative to join our team in Dayton, OH. You’ll be the first point of contact for customers and handle inquiries via phone, email, and social channels while supporting billing, sign-ups, and service changes.

We value strong communication, data entry accuracy, and the ability to work collaboratively with multiple departments. This on-site role offers competitive pay and a comprehensive benefits package, including health, dental, vision, and 401(k)

Qualifications

• Excellent verbal & written communication skills.
• Professional appearance and demeanor.
• Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools.
• Proven analytical/problem solving skills for the customer and the company.
• Excellent customer service and data entry skills.
• Ability to work both independently and as a team, meeting and exceeding call center standards.
• Ability to research and identify the root cause of issues, make decisions, and solve problems.
• Ability to react well under pressure and treat others respectfully.
• Bilingual skills are desired, but not required.
• 1-2 years of call center or customer service experience preferred.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).

Responsibilities

• Answer phones promptly and courteously utilizing company procedures.
• Receive and respond professionally and courteously to all customer inquiries.
• Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.
• Identify customer’s reason for canceling service and attempt to retain customers.
• Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.
• Ensure customer concerns are understood and clearly explain resolution to the customer.
• Process customer payments and assists customers with RumpkePay as needed.
• Log and record information on customer accounts.
• Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed.
• Must successfully complete pre-employment testing.

Tools

CRM tools

Microsoft Office

Job description

Rumpke is seeking a Customer Service Representative to join our team in Dayton, OH. You’ll be the first point of contact for customers and handle inquiries via phone, email, and social channels while supporting billing, sign-ups, and service changes.

We value strong communication, data entry accuracy, and the ability to work collaboratively with multiple departments. This on-site role offers competitive pay and a comprehensive benefits package, including health, dental, vision, and 401(k)