Customer Service Specialist - Inbound Calls & Billing Help

Rumpke Waste & Recycling; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid vacation

Job summary

Rumpke Waste & Recycling in Dayton, OH is seeking a Customer Service Representative to be the first point of contact for customers. You will answer phones, respond to inquiries via phone, email, social media or other channels, and help with service changes, billing, or new sign-ups.

This role emphasizes professional communication, data entry accuracy, and teamwork. The company offers competitive pay, health, dental, vision, 401(k) matching, life insurance, paid vacation, and opportunities to

Qualifications

• Professional customer service and data entry skills are required.
• 1–2 years of call center or customer service experience preferred.
• Bilingual skills are desired but not required.

Responsibilities

• Answer phones promptly and courteously.
• Receive and respond to customer inquiries via phone, email, social media, fax, or in person.
• Explain service options, charges, billing terms, and contracts to customers.
• Process customer payments and assist with RumpkePay as needed.
• Log and record information on customer accounts and create work orders as needed.
• Work with other departments to resolve customer issues and maintain accuracy.

Skills

Customer service

Data entry

CRM tools

Analytical skills

Teamwork

Problem solving

Professional appearance

Windows & Office proficiency

Education

High School or better

General Education Diploma or better

Tools

CRM software

Microsoft Office

Job description

Rumpke Waste & Recycling in Dayton, OH is seeking a Customer Service Representative to be the first point of contact for customers. You will answer phones, respond to inquiries via phone, email, social media or other channels, and help with service changes, billing, or new sign-ups.

This role emphasizes professional communication, data entry accuracy, and teamwork. The company offers competitive pay, health, dental, vision, 401(k) matching, life insurance, paid vacation, and opportunities to