Customer Experience Specialist

Start Club Corp; Culver City (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

StartClub Corp is seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships in a team-oriented environment.

Responsibilities include addressing routine inquiries, maintaining records, and supporting satisfaction, retention, and engagement initiatives.

Qualifications

• Strong communication and interpersonal abilities.
• Friendly, professional, and customer-focused attitude.
• Active listening and problem-solving skills.
• Positive attitude with willingness to learn.
• Well-organized with multitasking capabilities.
• Reliable, adaptable and self-motivated.
• Comfortable engaging with customers and the public.
• Experience in customer service is a plus but not required.

Responsibilities

• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Listening skills

Multitasking

Reliability

Education

High school diploma

Job description

StartClub Corp is seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships in a team-oriented environment.

Responsibilities include addressing routine inquiries, maintaining records, and supporting satisfaction, retention, and engagement initiatives.