Customer Service Representative

Start Club Corp; Culver City (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

StartClub Corp is seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships in a team-oriented environment.

Responsibilities include addressing routine inquiries, maintaining records, and supporting satisfaction, retention, and engagement initiatives.

Qualifications

• Strong communication and interpersonal abilities.
• Friendly, professional, and customer-focused attitude.
• Active listening and problem-solving skills.
• Positive attitude with willingness to learn.
• Well-organized with multitasking capabilities.
• Reliable, adaptable and self-motivated.
• Comfortable engaging with customers and the public.
• Experience in customer service is a plus but not required.

Responsibilities

• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Listening skills

Multitasking

Reliability

Education

High school diploma

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships in a team-oriented environment.

Responsibilities

• Recommend products or solutions based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and promotional initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers and the public.
• Previous customer service, retail, hospitality, sales, or related experience is a plus but not required.