Customer Experience Specialist

GOEBEL FIXTURE COMPANY; Buffalo (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

GOEBEL FIXTURE COMPANY in Buffalo, NY is seeking a Customer Service Representative to handle inquiries via phone, email, and in-person visits, ensuring timely, accurate, and courteous service.

Responsibilities include diagnosing issues, processing service requests, scheduling appointments, quoting parts and services, updating files, and collaborating with sales, orders, and technical staff to resolve problems and meet monthly metrics.

Qualifications

• Must have High School Diploma or GED with preferred AA or technical degree.
• 0-2 years of customer service or related experience preferred.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent verbal and written English communication skills.
• Ability to learn internal software programs and applications.

Responsibilities

• Gather information via calls and emails to answer questions on products and services.
• Diagnose service issues and process service requests; schedule appointments and provide quotes.
• Update customer files and close files when jobs are completed.
• Research parts using internal resources to ensure accurate orders.
• Assist service technicians with scheduling, parts orders, and customer communications.
• Process customer payments via credit card.
• Meet monthly metrics goals for CSR, quality, and productivity.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Attention to detail

Team player

English proficiency

Education

High School Diploma

AA or Technical degree

Tools

Pella Service System

PQM

POETS

OMS

Job description

GOEBEL FIXTURE COMPANY in Buffalo, NY is seeking a Customer Service Representative to handle inquiries via phone, email, and in-person visits, ensuring timely, accurate, and courteous service.

Responsibilities include diagnosing issues, processing service requests, scheduling appointments, quoting parts and services, updating files, and collaborating with sales, orders, and technical staff to resolve problems and meet monthly metrics.