Customer Experience Specialist

Freytag's Florist; Austin, Northern (TX, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

Paid vacation after 1 year

Employee discounts

Six paid holidays

On-Demand Pay

Job summary

Freytag’s Florist in Austin, TX is seeking a detail‑oriented Customer Experience Specialist to join our family‑owned team. You will be the face of our service, ensuring accurate order details, timely processing, and flawless deliveries while delivering friendly, professional support.

This full‑time role centers on customer service and sales excellence, offering benefits such as health, dental, and vision insurance, a 401k, and paid vacation after one year.

Qualifications

• High standard for exceptional customer service.
• Positive approach to work and interaction with others.
• Proficient at typing and spelling.
• Comfortable working on a computer.

Responsibilities

• Be the face of Freytag’s Florist, promoting friendliness and efficiency.
• Obtain, analyze, and verify order information to ensure accurate deliveries.
• Process transactions and contribute to a seamless customer journey.
• Collaborate with colleagues to build lasting customer relationships.

Skills

Customer service

Typing

Spelling

Computer literacy

Positive attitude

Job description

Description

Freytag's Florist, a family-owned and operated flower shop serving Austin since 1974, is one of Austin's most established and respected florists. We are seeking a detail-oriented Customer Experience Specialist to join our talented and professional team.

We’re looking for someone who genuinely enjoys helping people, takes pride in delivering an exceptional experience, and thrives in a fast-paced environment. As a key point of contact for our clients, you aren’t just processing transactions, you’re the architect of the customer journey. You’ll play a vital role in obtaining, analyzing, and verifying the accuracy of order information to ensure every delivery is perfect and every interaction is seamless.

In this role, you’ll be the face of our commitment to excellence, promoting the highest level of friendliness and efficiency while working alongside a supportive team. Whether you’re working independently to solve a complex request or collaborating with colleagues to build lasting customer relationships, your goal is to make every interaction a win. If you have a sharp eye for detail and a passion for service, this is a unique opportunity to grow within an Austin institution.

This position is focused on customer service and sales excellence and does not involve floral design.

Freytag’s Florist is proud to offer the following benefits to our full-time team members:

• $18 per hour, plus tips
• Health, Dental, and Vision Insurance
• 401k
• Company-sponsored Life Insurance
• Paid Vacation after one year of employment
• Employee discounts up to 50% off
• Six Paid Holidays throughout the year
• On-Demand Pay

Requirements

• High standard for exceptional customer service.
• Positive approach to your work and interaction with others.
• Proficient at typing and spelling.
• Comfortable working on a computer.