Customer Experience Specialist

Kingstowne Lawn; Alexandria (VA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and PTO

Weekday schedule

Hands-on training

Team-first culture

Career growth opportunities

Long-term stability

Job summary

Kingstowne Lawn & Landscape in Alexandria, VA is hiring a Customer Experience Specialist to welcome homeowners, answer questions, and connect clients with our landscape designers and account managers. This in-person role emphasizes friendly, responsive service in a team-driven office.

You’ll support lawn care, landscape design and installation inquiries, scheduling, and basic client coordination. We offer a Monday–Friday schedule, comprehensive benefits, and opportunities to grow into senior

Qualifications

• Experience in customer service.
• Excellent communication skills.
• Ability to connect clients with designers and account managers.

Responsibilities

• Serve as the first point of contact for clients.
• Answer questions and connect clients with landscape designers and account managers.
• Assist with information on lawn care, landscape design and installation.

Skills

Customer service

Communication

Relationship building

Job description

Now Hiring: Customer Experience Specialist

Put your customer service experience to work helping Northern Virginia homeowners. As a Customer Experience Specialist at Kingstowne Lawn & Landscape, you'll be a first point of contact for clients, answering questions and connecting them with our landscape designers and account managers.

We've cared for Northern Virginia homes since 1997 and now serve more than 3,500 properties across Alexandria, Springfield, and Fairfax. You'll help clients with lawn care, landscape design and installation, grounds maintenance, pest control, and home services.

Compensation and benefits

This full-time, in-person position is based at 6461 Stephenson Way, Alexandria, VA 22312. Your schedule is Monday through Friday, 8:45 a.m. to 5:15 p.m., with no nights, weekends, or on-call work.

• $50,000 to $65,000 annual salary, based on experience.

• Health, dental, and vision insurance.

• 401(k) with company match and profit sharing.

• Paid vacation and PTO.

• Monday through Friday hours, with no nights, weekends, or on-call work.

• Hands-on training and clear processes to help you learn the role.

• A supportive, team-first office with a casual, friendly, people-focused culture.

• Opportunities to grow into senior client care, scheduling, or account support roles.

• Long-term career stability with an established, growing company.