Customer Service Representatives

Simple Lawns & Landscape Design; Vancouver (WA); On-site; USD 18,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Professional Development Assistance

Company Merchandise

Company Events & Outings

Job summary

A local landscaping service is seeking a full-time Customer Service Representative in Vancouver, WA. This role involves managing customer communications, scheduling, and ensuring a smooth experience. Ideal candidates are detail-oriented and thrive in fast-paced environments. The position offers a pay range of $18-$21 hourly, with potential earnings up to $62K annually through performance pay. Benefits include Paid Time Off, a flexible schedule, and professional development opportunities.

Qualifications

• 1 year experience in a call center.
• 1 year of experience in the home service industry is preferred.
• Computer proficiency required.

Responsibilities

• Answer inbound calls, emails, and messages promptly and professionally.
• Schedule appointments and manage daily workflows.
• Handle customer concerns with empathy.

Skills

Excellent communication

Organization

Multitasking under pressure

Empathy

Team mindset

Tools

CRM systems (HouseCall Pro or similar)

Outlook

Word

Excel

Job description

Position Overview

Earn up to $62K a year as a Customer Service Representative at Simple Lawns & Landscape Design, where you’ll be the organized, solution-driven voice supporting our growing team. You help create a smooth customer experience from first contact to scheduling, playing a key role in our fast-growing operation.

The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced, customer-focused environment. You bring strong communication, calm under pressure, and a team-first mindset. If you love helping people and keeping operations running smoothly, you’ll excel here.

Pay Range: Earn Up To $62K A Year With Performance Pay!

Compensation Breakdown:

• Hourly Rate: $18–$21
• Performance pay path to $62K annually

Schedule:

Full-Time

8-hour shift

Position Requirements

• 1 year experience in a call center
• 1 year of experience in the home service industry is preferred
• Excellent communication, organization, and multitasking under pressure
• Computer proficiency (Outlook, Word, Excel; House Call Pro or similar a plus)
• Team mindset, positive attitude, and genuine empathy for customers

Position Responsibilities

• Answer inbound calls, emails, and messages promptly and professionally
• Schedule appointments and manage daily workflows
• Handle customer concerns with empathy, accuracy, and urgency
• Maintain records and job details using CRM systems (HouseCall Pro or similar)
• Support sales and field teams with scheduling, updates, and communication
• Follow scripts, processes, and quality standards for consistent performance
• Build strong customer relationships by delivering exceptional service
• Contribute to a positive, high-performance team environment

Benefits

• Paid Time Off
• Flexible Schedule
• Referral Program
• Professional Development Assistance
• Growth Plan
• Company Merchandise
• Company Events & Outings

Company Overview

Simple Lawns & Landscape Design was built from generational roots. What began as a family venture grew into a bold, fast-scaling landscape design company committed to excellence. After taking over the company, leadership rebuilt it with a relentless focus on culture, quality, and growth — and today, they’re on an ambitious road to $100 million.

Employees love working here because they’re part of something bigger: a company that invests in them, challenges them, and celebrates alongside them.

🎯 Culture: Work hard, play hard. Fun-loving, high-drive, competitive — a team that pushes for excellence and enjoys the ride.

🔧 Focus Service: Premium landscaping, design, and outdoor living solutions known for quality, efficiency, and stunning transformations.

📚 Learning Opportunities: Career-pathing, continued education, mentorship, and skill development in a growing organization built on internal advancement.

🤝 Standards: Efficiency, Integrity, Quality, Ambition, and Culture — everything is done at a championship level.

Working Conditions

▶️ Premium Workplace: Team events, company outings, branded gear, recognition-driven culture, and the kind of environment people are excited to be part of daily.