Customer Experience & Solutions Specialist

Belt Power, LLC; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Belt Power, LLC is seeking a Customer Experience Associate to elevate service and strengthen relationships with customers in the Charlotte region. You will be a trusted resource for questions, orders, and service needs, coordinating with sales, operations, production, and accounting to ensure a seamless experience.

This role emphasizes proactive communication on quotes and deliveries, meticulous record-keeping, and identifying opportunities to grow customer relationships while delivering

Qualifications

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.
• A collaborative, positive, and customer-focused approach to work.

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Skills

Customer service

Relationship building

Communication

Attention to detail

Organization

Tools

CRM software

MS Office

Job description

Belt Power, LLC is seeking a Customer Experience Associate to elevate service and strengthen relationships with customers in the Charlotte region. You will be a trusted resource for questions, orders, and service needs, coordinating with sales, operations, production, and accounting to ensure a seamless experience.

This role emphasizes proactive communication on quotes and deliveries, meticulous record-keeping, and identifying opportunities to grow customer relationships while delivering