Customer Experience Specialist

Belt Power; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Belt Power, a Charlotte-based provider of conveyor and material handling solutions, seeks a Customer Experience Associate to serve as the primary resource for customers. You will coordinate with sales, operations, production, and accounting to ensure accurate orders and timely updates, delivering a proactive, solution-focused service approach.

The role emphasizes strong communication, attention to detail, and a collaborative mindset to support growth and customer success within a growing

Qualifications

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities with accuracy.
• Experience with Microsoft Office and customer management systems.
• Collaborative, positive, customer-focused approach.

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Skills

Excellent communication

Relationship building

Detail oriented

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Belt Power, a Charlotte-based provider of conveyor and material handling solutions, seeks a Customer Experience Associate to serve as the primary resource for customers. You will coordinate with sales, operations, production, and accounting to ensure accurate orders and timely updates, delivering a proactive, solution-focused service approach.

The role emphasizes strong communication, attention to detail, and a collaborative mindset to support growth and customer success within a growing