Customer Experience & Solutions Officer

Natural England; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Natural England is seeking a Customer Service Officer to handle enquiries by telephone and email, taking ownership of each contact and providing professional, timely responses. You will work across teams to gather accurate information and support process improvements within the Customer Service function.

You will help maintain accessible information, participate in complaint handling, and contribute to wider projects, including admin tasks associated with caravan and camping exemptions.

Qualifications

• Relevant customer service, communication, administration, case-management or operational delivery experience.
• Ability to respond to enquiries by telephone and email with first point of contact resolution.

Responsibilities

• Respond to customer enquiries
• Take ownership of customer contacts
• Work collaboratively to resolve enquiries
• Support complaint handling
• Contribute to wider team delivery

Skills

Customer service

Communication

Administration

Case management

Operational delivery

Job description

Natural England is seeking a Customer Service Officer to handle enquiries by telephone and email, taking ownership of each contact and providing professional, timely responses. You will work across teams to gather accurate information and support process improvements within the Customer Service function.

You will help maintain accessible information, participate in complaint handling, and contribute to wider projects, including admin tasks associated with caravan and camping exemptions.