Customer Experience & Software Support Specialist

Hearst Communications, Inc.; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for clients and ensure an exceptional user experience with our software.

You will engage customers by phone, email, and live chat, assist with navigation and issue resolution, identify trends, and coordinate with teams to relay information, playing a key role in helping clinicians and homecare staff deliver quality patient care.

Qualifications

• Bachelor's degree or equivalent combined with significant work experience.
• Strong problem solving and creative thinking abilities.
• Excellent written and verbal communication; empathetic to customer needs.

Responsibilities

• Communicate with customers via phone, email, and live chat.
• Assist customers with questions, software navigation, and issue resolution.
• Identify trending issues and document findings thoroughly.
• Coordinate with cross-functional teams to relay information.

Skills

Communication

Problem solving

Written/verbal communication

Empathy

Team player

Quick learner

Education

Bachelor's degree

Job description

Homecare Homebase is seeking a Customer Experience Representative to troubleshoot software issues for clients and ensure an exceptional user experience with our software.

You will engage customers by phone, email, and live chat, assist with navigation and issue resolution, identify trends, and coordinate with teams to relay information, playing a key role in helping clinicians and homecare staff deliver quality patient care.