Customer Experience & Shipping Specialist

The UPS Store #3465; Prattville (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Hireology Center Associate in Prattville, AL delivers world-class customer service by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and POS devices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, a friendly demeanor, and a fast learner who can quickly master all aspects of the business.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Microsoft Office

Adobe Suites

Phone skills

Verbal communication

Written communication

Physical strength

Education

High school diploma or GED

Job description

Hireology Center Associate in Prattville, AL delivers world-class customer service by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and POS devices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, a friendly demeanor, and a fast learner who can quickly master all aspects of the business.