Customer-Centric Retail Sales & Services Associate

The UPS Store #0318, #6132, #5901; San Ramon (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Hireology is seeking a Center Associate to deliver world-class customer service in a retail setting. You will receive and process packages for courier shipment and operate copiers, fax machines, binding equipment, laminating machines and POS devices.

The ideal candidate has prior retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, professional appearance, and the ability to learn quickly while representing the

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong written and verbal communication.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Microsoft Office

Adobe Suite

Phone skills

Written communication

Education

High school diploma or GED

Tools

POS devices

Copiers

Fax machines

Laminating machines

Job description

Hireology is seeking a Center Associate to deliver world-class customer service in a retail setting. You will receive and process packages for courier shipment and operate copiers, fax machines, binding equipment, laminating machines and POS devices.

The ideal candidate has prior retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, professional appearance, and the ability to learn quickly while representing the