Customer Experience Shift Lead

Walgreens; Gatlinburg (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate in Gatlinburg, TN who can open and close the store when management is absent and handle cash operations accurately. You will engage customers, process returns and refunds, and ensure a safe, friendly shopping environment.

You will also support inventory, pricing updates, and collaboration with the team to maintain excellent service and store standards. Prior leadership or key holder experience is required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Ability to handle cash, perform cash drops, refunds, and price changes.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Complete product returns, refunds, cash drops to the safe, and provide change.
• Deliver a distinctive and delightful customer experience.

Skills

Leadership

Customer service

Cash handling

Retail operations

English fluency

Education

PTCB certification or pharmacy licence (state)

Tools

POS systems

Inventory management system

Job description

Walgreens is seeking a store associate in Gatlinburg, TN who can open and close the store when management is absent and handle cash operations accurately. You will engage customers, process returns and refunds, and ensure a safe, friendly shopping environment.

You will also support inventory, pricing updates, and collaboration with the team to maintain excellent service and store standards. Prior leadership or key holder experience is required.