Customer Experience & Service Lead

Banner House; High Point (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Banner House in High Point, NC is seeking a Customer Service Manager to lead and grow the US/Vietnam customer care team, supporting the sales organization and existing customers.

You will train staff, manage performance, foster relationships with customers, sales reps, and management, and collaborate with Sales, Demand & Supply, Logistics, IT and VN teams to resolve requests, including attendance at furniture markets.

Qualifications

• Proven experience in a similar position for at least 5 years.
• College degree or equivalent experience.
• Strong ability in using MS Office.

Responsibilities

• Train and manage the customer service team to meet goals.
• Own US/Vietnam customer care team performance and development.
• Maintain positive relations with customers, sales reps, and management.
• Respond quickly to customer requests and issues, solving problems effectively.
• Collaborate with Sales, Demand & Supply, Logistics, IT and VN team to resolve customer requests.
• Attend furniture markets (Spring and Fall).

Skills

Team leadership

Customer service

Stakeholder communication

Education

College degree or equivalent experience

Tools

MS Office

CRM software

Job description

Banner House in High Point, NC is seeking a Customer Service Manager to lead and grow the US/Vietnam customer care team, supporting the sales organization and existing customers.

You will train staff, manage performance, foster relationships with customers, sales reps, and management, and collaborate with Sales, Demand & Supply, Logistics, IT and VN teams to resolve requests, including attendance at furniture markets.