Key Account Coordinator

Banner House; High Point (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Banner House in High Point, NC is seeking a Sales Operations specialist to support key accounts across all operational areas. You will balance supply with demand for warehouse and direct orders and resolve obstacles to ensure on-time shipments.

This role requires acting as the main point of contact for customers, managing orders, shipments, new product presentations and customer set up sheets, plus handling claims and emails.

Responsibilities

• Manage day-to-day customer processes: orders, shipments, claims, emails.
• Oversee container booking and ensure ship deadlines are met with sales/external partner.
• Monitor new starts for trend analysis and communicate planning.
• Participate in Weekly Operations internal and external meetings.
• Provide coverage for other team members as needed.
• Attend furniture markets twice a year.
• All other tasks and reporting as required by management.

Job description

Banner House, Built on the foundation of Magnussen Home — one of the furniture industry’s most trusted names since 1931 — Banner House exists to give retailers a complete, non-overlapping portfolio of furniture brands across good, better, and premium price points. Each brand has its own design philosophy, customer, retail role, and product DNA. A retailer can grow with one strategic partner instead of managing several vendors

As a key member of the sales Operations team, this role focuses on supporting key accounts across all operational areas. Focusing on balancing supply with demand for both warehouse and direct orders, while addressing and resolving obstacles to ensure seamless order shipments.

This role includes the following responsibilities.

• Main point of contact for all day-to-day management of the customer’s process, including but not limited to:
  • Orders
  • Shipments
  • New Product Presentations and Customer Set Up Sheets
  • Claims
  • Emails
• Continuous review of customer orders, container booking and follow up with sales representatives or external partner to ensure orders are processed and ship deadlines are met.
• Actively monitor new starts for trend analysis and communicate planning.
• Participate in Weekly Operations internal and external meetings.
• Provide coverage for other team members as needed.
• Attend furniture market twice year.
• All other tasks and reporting as required by management.